Frequently Asked Questions
Everything you need to know about shopping with Counter Culture Store.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, and you will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy?
We offer a 30-day return policy for most unused and unopened items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are the products at Counter Culture Store ethically sourced?
Yes, we prioritize working with brands and artisans who adhere to fair labor practices and sustainable manufacturing processes to ensure our curated collection meets high ethical standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment options through select buy-now-pay-later providers at checkout.
How can I track my order status?
Once your order has shipped, you will receive an automated email containing your tracking link. You can also log into your account on our website to view your order history and real-time delivery updates.
Do you offer international shipping?
Currently, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.